{"id":335,"date":"2022-10-14T03:36:07","date_gmt":"2022-10-14T03:36:07","guid":{"rendered":"https:\/\/staging.balloonsoverwaikato.co.nz\/?page_id=335"},"modified":"2023-02-02T11:39:05","modified_gmt":"2023-02-01T22:39:05","slug":"faqs","status":"publish","type":"page","link":"https:\/\/live.balloonsoverwaikato.co.nz\/faqs\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|phone” admin_label=”Header” _builder_version=”4.18.0″ use_background_color_gradient=”on” background_color_gradient_type=”circular” background_color_gradient_direction_radial=”bottom right” background_color_gradient_stops=”rgba(0,0,0,0.5) 100%|#000000 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”rgba(0,0,0,0.5)” background_color_gradient_start_position=”30%” background_color_gradient_end=”#000000″ background_image=”https:\/\/balloonsoverwaikato.co.nz\/wp-content\/uploads\/2022\/10\/kyle-hinkson-lg_bxR4ZDXU-unsplash-scaled.jpg” custom_padding=”8vw|0px|8vw|0px|true|false” custom_padding_tablet=”100px||100px||true” custom_padding_phone=”60px||60px||true” locked=”off” global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ custom_padding=”27px|0px|27px|0px|false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.18.0″ text_font=”Cairo|600|||||||” text_font_size=”16px” text_line_height=”2em” ul_font=”||||||||” ol_font=”||||||||” header_font=”Vast Shadow|||on|||||” header_font_size=”80px” header_letter_spacing=”3px” header_line_height=”1.5em” header_2_font=”Capriola||||||||” header_2_font_size=”65px” text_orientation=”center” background_layout=”dark” max_width=”80%” max_width_tablet=”” max_width_phone=”” max_width_last_edited=”on|phone” module_alignment=”center” custom_margin=”0px||0px||true” custom_padding=”10px||30px||false” custom_padding_tablet=”20px||10px|” custom_padding_last_edited=”off|desktop” animation_style=”fade” text_font_size_tablet=”16px” text_font_size_phone=”9px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”45px” header_font_size_phone=”18px” header_font_size_last_edited=”on|tablet” header_2_font_size_tablet=”40px” header_2_font_size_phone=”34px” header_2_font_size_last_edited=”on|phone” header_text_shadow_style=”preset3″ header_text_shadow_vertical_length=”0.3em” header_text_shadow_blur_strength=”1em” header_text_shadow_color=”#000000″ border_width_all=”0px” border_color_all=”rgba(255,255,255,0.18)” border_width_right=”0px” border_width_left=”0px” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Video” _builder_version=”4.16″ custom_width_px__hover=”1080px” custom_width_px__hover_enabled=”1080px” custom_width_percent__hover=”80%” custom_width_percent__hover_enabled=”80%” locked=”off” global_colors_info=”{}” parallax_1__hover=”off” parallax_1__hover_enabled=”off” parallax_2__hover=”off” parallax_2__hover_enabled=”off” parallax_3__hover=”off” parallax_3__hover_enabled=”off” parallax_method_1__hover=”on” parallax_method_1__hover_enabled=”on” parallax_method_2__hover=”on” parallax_method_2__hover_enabled=”on” parallax_method_3__hover=”on” parallax_method_3__hover_enabled=”on” use_background_color_gradient__hover=”off” use_background_color_gradient__hover_enabled=”off” background_color_gradient_start__hover=”#2b87da” background_color_gradient_start__hover_enabled=”#2b87da” background_color_gradient_end__hover=”#29c4a9″ background_color_gradient_end__hover_enabled=”#29c4a9″ background_color_gradient_type__hover=”linear” background_color_gradient_type__hover_enabled=”linear” background_color_gradient_direction__hover=”180deg” background_color_gradient_direction__hover_enabled=”180deg” background_color_gradient_direction_radial__hover=”center” background_color_gradient_direction_radial__hover_enabled=”center” background_color_gradient_start_position__hover=”0%” background_color_gradient_start_position__hover_enabled=”0%” background_color_gradient_end_position__hover=”100%” background_color_gradient_end_position__hover_enabled=”100%” background_color_gradient_overlays_image__hover=”off” background_color_gradient_overlays_image__hover_enabled=”off” parallax__hover=”off” parallax__hover_enabled=”off” parallax_method__hover=”on” parallax_method__hover_enabled=”on” background_size__hover=”cover” background_size__hover_enabled=”cover” background_position__hover=”center” background_position__hover_enabled=”center” background_repeat__hover=”no-repeat” background_repeat__hover_enabled=”no-repeat” background_blend__hover=”normal” background_blend__hover_enabled=”normal” allow_player_pause__hover=”off” allow_player_pause__hover_enabled=”off” background_video_pause_outside_viewport__hover=”on” background_video_pause_outside_viewport__hover_enabled=”on” inner_shadow__hover=”off” inner_shadow__hover_enabled=”off” make_fullwidth__hover=”off” make_fullwidth__hover_enabled=”off” use_custom_width__hover=”off” use_custom_width__hover_enabled=”off” width_unit__hover=”on” width_unit__hover_enabled=”on” make_equal__hover=”off” make_equal__hover_enabled=”off” use_custom_gutter__hover=”off” use_custom_gutter__hover_enabled=”off” border_radii__hover=”on||||” border_radii__hover_enabled=”on||||” box_shadow_style__hover=”none” box_shadow_style__hover_enabled=”none” box_shadow_color__hover=”rgba(0,0,0,0.3)” box_shadow_color__hover_enabled=”rgba(0,0,0,0.3)” max_width__hover=”100%” max_width__hover_enabled=”100%” filter_hue_rotate__hover=”0deg” filter_hue_rotate__hover_enabled=”0deg” filter_saturate__hover=”100%” filter_saturate__hover_enabled=”100%” filter_brightness__hover=”100%” filter_brightness__hover_enabled=”100%” filter_contrast__hover=”100%” filter_contrast__hover_enabled=”100%” filter_invert__hover=”0%” filter_invert__hover_enabled=”0%” filter_sepia__hover=”0%” filter_sepia__hover_enabled=”0%” filter_opacity__hover=”100%” filter_opacity__hover_enabled=”100%” filter_blur__hover=”0px” filter_blur__hover_enabled=”0px” mix_blend_mode__hover=”normal” mix_blend_mode__hover_enabled=”normal” animation_style__hover=”none” animation_style__hover_enabled=”none” animation_repeat__hover=”once” animation_repeat__hover_enabled=”once” animation_direction__hover=”center” animation_direction__hover_enabled=”center” animation_duration__hover=”1000ms” animation_duration__hover_enabled=”1000ms” animation_delay__hover=”0ms” animation_delay__hover_enabled=”0ms” animation_intensity_slide__hover=”50%” animation_intensity_slide__hover_enabled=”50%” animation_intensity_zoom__hover=”50%” animation_intensity_zoom__hover_enabled=”50%” animation_intensity_flip__hover=”50%” animation_intensity_flip__hover_enabled=”50%” animation_intensity_fold__hover=”50%” animation_intensity_fold__hover_enabled=”50%” animation_intensity_roll__hover=”50%” animation_intensity_roll__hover_enabled=”50%” animation_starting_opacity__hover=”0%” animation_starting_opacity__hover_enabled=”0%” animation_speed_curve__hover=”ease-in-out” animation_speed_curve__hover_enabled=”ease-in-out” hover_transition_duration__hover=”300ms” hover_transition_duration__hover_enabled=”300ms” hover_transition_delay__hover=”0ms” hover_transition_delay__hover_enabled=”0ms” hover_transition_speed_curve__hover=”ease” hover_transition_speed_curve__hover_enabled=”ease” background_color_gradient_stops__hover=”#2b87da 0%|#29c4a9 100%”][et_pb_row _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_text_color=”#000000″ closed_toggle_background_color=”#ef3e33″ toggle_icon=”C||divi||400″ _builder_version=”4.18.0″ _module_preset=”default” toggle_text_color=”#ffffff” toggle_font=”Cairo|700|||||||” toggle_font_size=”23px” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”What can I do before the Balloons over Waikato tickets go live? ” _builder_version=”4.18.0″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” open=”on” sticky_enabled=”0″]<\/p>\n
Tickets go live at 10am on 3rd February \u2013 to make the checkout process easy prior to the tickets going live, create a Ticketek Account.<\/p>\n
Click Here to Activate<\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=” Is there a limit on the number of FREE tickets one person can purchase\/allocate? ” open=”off” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Yes, one individual can only purchase a maximum of 10 FREE tickets<\/strong>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I missed out on ZURU Nightglow tickets, will there be a waitlist? ” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We are very sorry you missed out on tickets! Ticketek has a waitlist that ensures you will be notified when more tickets become available,<\/strong> this will happen much closer to the event date so please wait to hear from us. \u00a0<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I didn\u2019t get my Park & Ride bus ticket when I got my Nightglow tickets, can I still get on a bus?” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Yes, you can still get on a bus even if you didn\u2019t book your Park & Ride ticket. <\/strong>The Park & Ride tickets purpose is to provide an estimate on bus placement around Hamilton to ensure everyone has transport.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=” I got my FREE tickets, but I can no longer go\u2026what should I do with my tickets? ” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We are sad that you won\u2019t be able to make it! If prior to the event you are unable to attend, please ensure you release your ticket in your Ticketek account for someone else to enjoy<\/strong>.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I know my tickets are confirmed? ” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n You will be presented with a ticket confirmation page<\/strong> and an email will be sent to your registered email address confirming the details of your transaction.<\/p>\n Your ezyTicket\u2122 will be sent to you 2 WEEKS PRIOR to the event. Print this PDF with the QR code or display the QR code on your phone to access the event.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How and when will I receive my tickets?” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n Your ticket will be in an ezyTicket\u2122 format. Once your tickets are confirmed, you will receive a QR code 2 WEEKS PRIOR TO THE EVENT which you then choose to print off or display on your phone<\/strong> when entering the event.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What does Ticketek do against Scalping (unauthorised on selling of tickets)” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n The ZURU Nightglow is providing FREE tickets strictly through Ticketek. Please DO NOT purchase tickets off other platforms or anyone trying to sell them.<\/strong><\/p>\n Ticketek takes a range of steps to reduce the incidence of scalping, which are set out below.<\/p>\n This ticket may not, without the prior written consent of Ticketek and the seller, be resold or offered for resale at a premium (including via on-line auction sites) or used for advertising, promoting or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services, either by the original purchaser or any subsequent bearer. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the bearer of the ticket may be refused admission. [\/et_pb_accordion_item][et_pb_accordion_item title=”When do the gates open for The ZURU Nightglow? ” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n The ZURU Nightglow is on Saturday 18th<\/sup> March, Claudelands Oval with Gate 2 opening at 4pm. <\/strong>The entertainment doesn\u2019t start until 5pm, with a full entertainment list available under our \u201cWhat\u2019s on \u2013 The ZURU Nightglow\u201d tab.<\/a><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What time does the entertainment start?” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n The gates open at 4pm to give you time to settle in before the entertainment starts at 5:00pm<\/strong>, with Simon Hirst being our first performer.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What time is the glow?” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n The Glow Show starts at 8:00pm. <\/strong>With the Afterglow continuing from 8:30-9:00pm. \u00a0<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I get to The ZURU Nightglow? ” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n We are providing multiple transport options for ticketholders, if you want to drive and park at the venue there will be $5 CASH parking on Claudelands Park<\/strong>, access will be via the\u00a0Settlement Centre Waikato car park located at 46G Boundary Road, but FREE PARKING is available on all surrounding side streets<\/strong>.<\/p>\n BUSIT have provided a Park & Ride scheme with 6 key locations<\/strong>, from The Hamilton Gardens, Te Huia (Frankton Station, Charter Passengers from Auckland only), Melville High School, Frankton Primary School, Rotokauri Hub Express and Grosvenor Park. <\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Will there be wheelchair\/disability parking at Claudelands? ” _builder_version=”4.18.0″ _module_preset=”default” global_colors_info=”{}” open=”off”]<\/p>\n\n
Scalping warning: In addition, the resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.<\/em><\/li>\n<\/ul>\n